Use the buttons below to quickly find answers to our most common questions, or type your specific question to get instant help from Ani, our AI Concierge.
Deterministic Support Flow
You can modify your stay dates directly from your dashboard under "My Bookings". Date changes are subject to availability and may include price differences.
Yes! If the property is available for your extended dates, you can extend your booking via the "My Bookings" page or by speaking with our support team.
Yes, you can make a reservation on behalf of someone else. Please ensure you enter their exact legal name and contact details during the booking process.
Your booking confirmation is emailed to you immediately upon successful payment. You can also download it anytime from the "My Bookings" section.
Yes, the minimum stay requirement is 2 days. However, some properties may allow a minimum stay of 1 day. For any queries, please contact the support team.
Any one of the following valid government-issued ID proofs is required for stay booking: Aadhaar Card, Driving License, or Passport.
We accept all major Credit/Debit cards, UPI, Net Banking, and wallet payments via our secure Razorpay gateway. We do not accept cash payments at the property.
Refunds are processed to the original payment method upon cancellation. It typically takes 3-4 business days for the amount to reflect in your bank account.
If your payment failed but money was deducted, it will automatically bounce back to your account within 48 hours. Please try booking again or contact your bank.
For long-term stays (30+ nights), we offer split monthly payments. Short-term reservations must be paid in full at the time of booking.
We apologize for any discrepancy. Please contact the support team regarding this issue, and our billing team will investigate and correct the charge as quickly as possible.
Our check-in process is entirely contactless! Before your arrival, you will receive an email and WhatsApp message with the check-in details.You will receive the door access code from the support team during the check-in time.
Standard check-out time is 10:00 AM. Please ensure you lock the door behind you when leaving.
Once you reach the location, please contact the support team, and they will assist you with the access code. .
Early check-in is subject to availability and Please contact support team 24 hours prior to confirm, additional charges may apply.
If you require a late check-out, please contact the support team. Late check-out is subject to availability, and additional charges may apply.
Standard check-in time is 12:00 PM
Please enter the passcode on the locker box located next to the door. Then, pull the small lever down to open the locker box. The keys are kept inside the locker box. If you have any questions or need assistance, please contact the support team, and they will be happy to help.
All Ani Living Spaces are fully furnished with fresh linens, towels, high-speed WiFi, smart TVs, geyser ,work desk and a fully equipped kitchen (including basic cookware and utensils).
For short stays (under 7 days), the property is deep-cleaned prior to arrival. For longer stays, complimentary housekeeping is provided twice a week, depending on the property.
Most of our properties offer free covered parking for 1 car or 2 bikes. Please check the specific property amenities list to confirm.
Pets are not allowed in our apartments. We kindly request guests not to bring pets during their stay.
The WiFi network name and password are provided in the welcome email and are also displayed on a placard inside the apartment living room.
We have a strong presence across Bangalore! You can find Ani Living Spaces in: Hosa Road, JP Nagar, Kudlu, Hulimavu, Mico Layout, Tejaswini Nagar, Akshayanagar, Banashankari, Electronic City, Hebbal, Hennur, Sarjapur, Kasavanahalli, Arekere, and Bannerghatta. Each location is carefully chosen to be near tech hubs and lifestyle centers.
Please contact the support team if you lose the key. They will provide a spare key; however, additional charges may apply.
1 BHK accommodates up to 4 guests, 2 BHK accommodates up to 6 guests, 3 BHK accommodates up to 9–10 guests and 1RK up to 2 guests
Cancellations made 24 hours before check-in receive a full 100% refund. No refunds will be provided after the check-in time.
No, parties and events are strictly prohibited at all properties to respect our neighbors. Violation of this rule will result in immediate eviction without refund.
Quiet hours are observed from 10:00 PM to 8:00 AM. Please keep TV volumes and conversations at a reasonable level during these hours.
Smoking is strictly prohibited indoors, Indoor smoking include a ₹5,000 deep-cleaning penalty.
You can use the TV with your personal account to log in to Netflix or other streaming services. Please remember to log out of your account before check-out.
Please separate the waste into dry and wet waste using the two provided covers and dispose of them in the trash bucket on the ground floor.
We sincerely apologize for the inconvenience. Please use the QR code available at the property to raise a maintenance ticket, and our support team will work to resolve the issue as quickly as possible.
Whether it's an AC issue or plumbing, we're here to help. Please use the QR code available at the property to raise a maintenance request, and our support team will assist in resolving it as quickly as possible.
Your experience is our top priority.Please use the QR code available at the property to raise a ticket, and our support team will review your complaint and get in touch with you as quickly as possible.
If this is an emergency or urgent matter regarding your stay, Please use the QR code available at the property to raise a ticket or contact the support team, and they will assist you as soon as possible.
Please contact the support team immediately and inform them about the damage. Additional charges may apply depending on the extent of the damage.
Enter the referral code during the booking process to apply eligible rewards or benefits.
Referral rewards will be credited to your wallet and can be used for future bookings.